AI Model & BYOK

AI Model & BYOK This page explains which AI model powers your bot, why only one provider is supported for BYOK (Bring Your Own Key) , and how to set up your own key if your plan includes it. Which AI Model Powers the Bot The platform uses Anthropic Claude as the primary model for your bot. Claude was chosen because, after extensive testing across every major frontier model (industry term for the most advanced AI models available) on the market, it is the only one that handles production messaging volume reliably. You do not need to choose a model. The platform automatically picks the right one for each task and optimizes how it is used behind the scenes (including advanced prompt caching, which dramatically reduces cost per conversation). Why Only Anthropic for BYOK Customers often ask whether we will add support for OpenAI, Google Gemini, OpenRouter, or open-source models for BYOK. The honest answer is: none of them, used raw and unoptimized, hold up at production volume. For a small project, a 9-out-of-10 success rate from an AI is fine. Once you are running real customer conversations at scale, a 10% failure rate means broken bookings, wrong answers, missed follow-ups, and lost sales. That is in the ballpark of what we see even from top-tier frontier models from other providers (roughly 6–10% on adversarial edge cases, meaning tricky, deliberately hard test questions) — and that is before considering the cheaper models. The issues fall into three buckets: Edge cases br