Why Max Is the Best Value

Why Max Is the Best Value Customers ask us the same thing all the time: "Can I use a cheaper AI model?" or "Can I bring my own key for a budget model to save money?" This page answers that honestly, with results from our own testing, and explains why Max is the model we recommend for almost everyone. The short version: Max gives you top-tier reliability at the lowest cost. Chasing a cheaper model usually does not save you money once you count the cost of a wrong answer. The Three Tiers (and BYOK) You pick your AI model under AI Quality on your Agent's AI Instructions tab . Here is what each option costs and what it's for. The AI quality picker. The Max card only shows up here once an account is eligible for it — this account isn't, so only Pro and the deprecated Economy tier appear. Tier Cost per AI action Best for Max (recommended) 0.25 credits Almost everyone. Our in-house model, tuned specifically for sales and support conversations. Cheapest tier. Pro 1 credit Power users who want to run on Anthropic Claude, or connect their own Anthropic key (BYOK). Economy (being phased out) 0.5 credits An older lower-cost tier. We now recommend Max instead. It's cheaper and more reliable, so there's no longer a reason to choose Economy. What is BYOK? Bring Your Own Key lets you connect your own Anthropic Claude API key and pay Anthropic directly instead of spending credits. It only works with Anthropic. See AI Model & BYOK . Note that Max always runs on our infrastructure at 0.25 c