Connect MCP Servers to Your Bot

Connect MCP Servers to Your Bot MCP servers let your AI bot use tools from another system during live conversations — without you having to build each tool by hand. You point the bot at an MCP server once, and every tool that server offers becomes available to the bot automatically. If you've used Custom Functions, this is the same idea, taken one step further: a custom function is a single tool you wire up yourself, while an MCP server is a ready-made bundle of tools the bot can discover and call on its own. This page is Relaytiv reaching out to another system's tools: any CRM, store, booking system or in-house service that publishes an MCP server address can be connected here, and the bot reads live data through it at the moment it needs it, so a change made by hand in that system is seen on the next call. The opposite direction, letting an AI assistant such as Claude or ChatGPT drive your Relaytiv account, is a separate feature: see Connect AI clients. What Is an MCP Server? MCP (Model Context Protocol) is an open standard for giving AI assistants access to external tools. Lots of modern apps and services now publish an "MCP server" — a single web address that exposes a set of tools the AI can call: look something up, fetch a record, run a query, create an item. Instead of describing each tool to the bot, you give Relaytiv the server's address and an access key. Relaytiv asks the server "what can you do?", gets back the list of tools, and makes them available to your bot.