Connect MCP Servers to Your Bot

Connect MCP Servers to Your Bot MCP servers let your AI bot use tools from another system during live conversations — without you having to build each tool by hand. You point the bot at an MCP server once, and every tool that server offers becomes available to the bot automatically. If you've used Custom Functions, this is the same idea, taken one step further: a custom function is a single tool you wire up yourself, while an MCP server is a ready-made bundle of tools the bot can discover and call on its own. What Is an MCP Server? MCP (Model Context Protocol) is an open standard for giving AI assistants access to external tools. Lots of modern apps and services now publish an "MCP server" — a single web address that exposes a set of tools the AI can call: look something up, fetch a record, run a query, create an item. Instead of describing each tool to the bot, you give Relaytiv the server's address and an access key. Relaytiv asks the server "what can you do?", gets back the list of tools, and makes them available to your bot. When the server adds a new tool, your bot can use it without any extra setup on your side. Custom Functions vs MCP Servers — which to use: Custom Functions MCP Servers What you set up One tool at a time, fully by hand (URL, inputs, response mapping). One server address — the bot discovers all its tools for you. Best for A single, specific call to your own system. Connecting to a service that already speaks MCP and offers many tools. Maintenance You up