Media Library

Media Library The Media Library lets your AI bot send images, videos, GIFs, voice notes, and PDF documents to a contact during a conversation. You upload the files once, tell the bot when each one should be sent, and the bot picks the right one at the right moment - for example, sending a product photo when someone asks "can I see it?", a PDF brochure when someone asks for the full price list, or a quick voice note that walks a customer through your menu. Think of it as a shelf of ready-to-send files for your bot. You decide what's on the shelf and when each item gets used. The Media Library is available on every account by default. Why Use a Media Library Text-only answers can only go so far. A photo, short video, or voice note often answers a question faster and more convincingly than a paragraph of text. What a media library lets your bot do: Send a product photo when a contact asks to see something Share a menu, price list, or product shot as an image Send a short demo or how-to video Reply with a GIF when it fits the tone of the conversation Send a voice note or audio clip for a personal, human touch Send a PDF document - a brochure, price list, catalog, or terms document The bot only ever sends files you uploaded and approved - it never pulls images from the internet or makes them up. Where to Find It In the main sidebar, under AI Studio , click Media Library . This page shows every file the bot can send in one account-wide view , grouped so a file used in several place