Entry Points API

Entry Points API An Entry Point is a routing rule: "when this happens on this channel, hand the conversation to this Agent". Connecting a channel gets messages into the account and creating an Agent gives you something that can reply, but neither decides who answers a stranger's first message. Entry Points do. For the product itself, see the Entry Points guide . Base URL — https://api.relaytiv.com/v1 Authentication — your API key (see Authentication ) Errors & paging — see Errors & Pagination All examples below show the ?apiKey= query form in cURL and the X-API-Key header in JavaScript and Python — either works on every endpoint. In the API explorer. Every endpoint on this page is in the published OpenAPI specification, so you can browse its exact fields and run live requests in the API explorer . The one call most integrations need Connect a channel, create an Agent, then point the channel at the Agent: curl -X PUT "https://api.relaytiv.com/v1/entry-points/channel-defaults?apiKey=YOUR_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "channel": "whatsapp", "agent_id": "ag7HkQ2ZpLxR3mNb" }' That is the whole setup for "this Agent answers WhatsApp". Everything else on this page is for narrower rules (keywords, comments, new followers), several numbers on one channel, and reading back what is configured. How routing is decided When a message arrives, the platform walks a fixed ladder and the first step that decides wins: A human has taken over the conversation — no