FAQs API

FAQs API FAQs are the question-and-answer entries your AI bot draws on when replying to customers. Each FAQ belongs to your account and can be linked to one or more campaigns, so the same answer can be reused everywhere it's relevant. The FAQs API lets you manage that library programmatically — create, update, bulk-import, reorder, and link FAQs to campaigns from your own code. All endpoints below are relative to the base URL https://api.relaytiv.com/v1 . Every request must be authenticated — see API Access and Authentication . API access is a paid feature; without it, requests are rejected with a 403 . How the bot uses a FAQ: When you create or change a FAQ, the platform prepares its search data (used to match the FAQ to incoming questions) in the background. This usually finishes within a few seconds, after which the bot starts using the entry automatically. The FAQ object Every FAQ that comes back from the API has this shape: Field Type Description id string The FAQ's unique identifier. question string The customer question this entry answers. answer string The answer the AI bot gives. category string | null Optional free-form category label. tags string[] Optional labels for organizing FAQs. is_active boolean Whether the bot is allowed to use this FAQ. Defaults to true . is_global boolean Whether this FAQ applies to all campaigns rather than only the linked ones. Defaults to false . usage_count integer How many times this FAQ has been used in AI replies. order_index integ