Custom Channels

Custom Channels Connect any messaging platform or communication tool to the platform using custom channels. This lets you bring messages from platforms like website live chat widgets, email systems, CRMs, or any other service into your inbox — and respond to them with your AI Agent. What Are Custom Channels? Custom channels extend the platform beyond its built-in messaging platforms ( WhatsApp , SMS , Instagram , Messenger ). With custom channels, you can: Receive messages from any external platform into the platform's unified inbox. Send replies from the app back to your external platform automatically. Use an AI Agent to respond to messages from any source. Track all conversations alongside your other channels in a single inbox. This is ideal for businesses that use specialized communication tools, have a custom-built platform, or want all customer messages in one place. 📝 Note: Custom channels require some technical setup. If you or your team are not comfortable with technical integrations, you may want to ask your web developer or IT team to help with this section. How It Works Custom channels work by passing messages back and forth between your external platform and the platform using webhooks (automated messages sent between systems over the internet). Here is the flow: Your Platform ──(sends message to)──> The App | AI Agent responds Contact saved Message stored | The App ──(sends reply to)──> Your Platform Incoming messages: Your external platform sends message