Email (Beta)

Email (Beta) Turn your email inbox into an AI-answered channel. Connect the mailbox you already use for support — Gmail, Outlook/Microsoft 365, or any custom IMAP mailbox — and an AI Agent reads new emails and replies automatically, right from your own address. Prefer zero setup? You can also get a ready-made address instead. Beta. The Email channel is now available to everyone, but it's still new — expect the occasional rough edge while we refine it. If something doesn't work as described, let support know. What Is the Email Channel? The Email channel watches an inbox for new messages. When someone emails you, the message shows up in Chats like any other conversation, and your AI Agent replies by email automatically. Replies are threaded under the original email, so the back-and-forth stays in one tidy thread for your customer. There are two ways to connect: Connect your own mailbox (recommended). Use the address your customers already write to — support@yourcompany.com , your Gmail, your Outlook. Replies come from your real address. Use a managed address. Get an instant address on our mail domain (e.g. yourbrand@mg.youraiconnector.com ) with no setup at all. Connecting Email In the left sidebar, click Settings near the bottom. In the Settings left rail, under Channels , click Channels . Find the Email card and click Connect . On the Connect Email screen, choose how you want to connect: Gmail , Outlook , Custom IMAP/SMTP , or Use a managed address . The Connect Email modal —