SMS Messaging

SMS Messaging Send and receive text messages (SMS) through the platform, and receive incoming multimedia messages (MMS). SMS is powered by Twilio, a leading phone service provider, giving you reliable coverage and phone number availability worldwide. Overview SMS messaging in the app allows you to: Send and receive text messages with contacts Receive multimedia messages (images, videos, documents) via MMS Automate responses with an AI Agent Run SMS-based Broadcasts, including bulk outgoing sends Handle regulatory compliance for different countries How SMS Works SMS requires you to connect your own Twilio account. SMS in most countries is heavily regulated — for example A2P 10DLC in the US (a registration system carriers use to confirm a business is really who it says it is, so its texts aren't blocked as spam), brand registration in Australia, sender ID approval in Europe, etc. — and compliance has to be filed in the message sender's own name. For that reason the platform does not offer managed SMS numbers — you bring your Twilio account, you pay Twilio directly for numbers and per-message fees, and the platform takes care of routing, AI, and the conversational layer on top. What you get once connected: Global coverage across every country Twilio supports Number types including local, mobile, and toll-free Incoming MMS support — media a contact sends you is saved to the conversation (sending outbound MMS is not supported; outgoing SMS is text-only) No credit charge from the p