Error Log

Error Log The Error log is one time-ordered list of everything on your account that did not work: a message that could not be delivered, an AI reply that never went out, a channel that lost its connection, an import that failed halfway. Every entry carries a short code , an explanation in plain words, and what to do about it — so when something looks wrong you can see the reason yourself and fix it, instead of writing to support and waiting for an answer. It's also the quickest way to tell a real problem apart from something that behaved exactly as it should (a contact who opted out, a reply window that closed). Where to Find It In the main menu down the left side of the screen, at the very bottom, click Error log — it sits just above Help . (On a phone, tap the menu icon ☰ first, then Error log .) Reading a Row Each row is one thing that failed, newest first. Part of the row What it tells you Time How long ago it happened. Hover it for the exact date and time. Code The short code for this kind of failure, for example TW-63016 . Click it to copy. Every code is explained below. Category and channel What area it belongs to (delivery, AI, channel, billing, and so on) and which channel it happened on. What happened The failure in one line, with a link to the contact when there is one. What to do The fix, in one line. Click a row to expand it. The expanded row adds the full explanation, the provider's own message when there was one, the provider's own numeric code, and buttons tha