Quiet Hours & Compliance

Quiet Hours & Compliance Sending a marketing message at 3 AM is the fastest way to get blocked, reported, or fined. Quiet Hours makes sure your automated messages only reach contacts at reasonable times — measured in their local timezone, not yours. It also includes a stricter mode aligned with US compliance laws (TCPA and Florida's FTSA). Important: What Quiet Hours Actually Controls Before going further, it's worth being precise about the scope, because this is the single most common point of confusion: Quiet Hours applies to follow-ups and other automated outbound messages — the messages the platform schedules and sends on your behalf (campaign sends, follow-up cycles, AI-requested "message me tomorrow" sends, etc.). Quiet Hours does NOT silence the live AI bot. If a contact messages you at 2 AM, the AI still replies. That's intentional — a real human just started a conversation with your business, and ghosting them until morning looks broken, not polite. If you want a hard "no bot replies after 8 PM" rule, that's a separate setting: campaign active hours. Each campaign has its own active-hours configuration controlling when the AI is allowed to respond at all. Quiet Hours protects outbound sends; active hours gate inbound replies. Use both. In short: Quiet Hours = outbound throttle. Campaign active hours = inbound bot schedule. Why Quiet Hours Matter User experience. A notification at 2 AM annoys people, gets your number muted, and makes contacts more likely to mark y