SMS Provider (Bring Your Own Twilio)

SMS Provider (Bring Your Own Twilio) This page controls the Twilio account used for WhatsApp Business API . By default, WhatsApp Business API runs on the platform's managed Twilio account — you never see Twilio, and per-message delivery fees are passed through at cost in credits. This is only relevant if you specifically want WhatsApp Business API to run on your own Twilio account instead. SMS is always Bring Your Own Twilio. SMS regulation (A2P 10DLC, brand registration, sender ID approval) has to be filed in your own business's name, so the platform does not offer managed SMS numbers. Wire up SMS separately using the SMS via Twilio card in Settings → Channels (there's also an Android-phone SMS gateway option). This page — the Twilio Account card — controls the WhatsApp Business API account and does not change your SMS number. The Channels list in Settings. SMS via Twilio and Android SMS Gateway (the two ways to send SMS) sit above the Twilio Account card near the bottom — three separate cards, three separate connections. Why would I switch WhatsApp Business API to my own Twilio? Most users wouldn't. The managed account is simpler: WhatsApp number rental, template submission, sender registration, and number health are all handled for you. Per-message Twilio fees are passed through at cost in credits, no separate Twilio invoice. Support can help debug delivery issues directly. You might want to bring your own Twilio if: You already have an established Twilio account with appr