Grievance Redressal

Relaytiv (operated by Vitiv.ai) maintains a grievance redressal process as required under Indian consumer protection law and RBI payment aggregator guidelines.

• Nodal / Grievance Officer — Contact details available on this page.
• How to Raise a Grievance — Submit your complaint via email or the contact form.
• Response Timelines — We acknowledge within 48 hours and resolve within 30 days.
• Escalation — Unresolved grievances can be escalated to the nodal officer.