Privacy Policy

Last updated: October 2023. Relaytiv (by Vitiv.ai) is committed to protecting your personal data. This privacy policy explains how we collect, process, and protect your information when you use our website and services. This policy is governed by the laws of Alabama, USA.

1. Introduction

Relaytiv (by Vitiv.ai) is committed to protecting your personal data. This privacy policy explains how we collect, process, and protect your information when you use our website and services. This policy is governed by the laws of Alabama, USA.

2. Data We Collect

We collect information that helps us provide and improve our service. This includes:

• Account Information: Name, work email address, and company information provided during registration.
• Service Data: Conversation metadata, usage data, and billing information related to your use of Relaytiv.
• Technical Data: Cookies, IP addresses, and analytics data collected when you visit our site.

3. How We Use Data

We use the data we collect for the following purposes:

• Providing, operating, and maintaining our services.
• Improving, personalising, and expanding our platform.
• Billing and account management.
• Security monitoring and fraud prevention.
• Complying with legal obligations.

4. Data Sharing

We do not sell your personal data. We only share information with trusted third parties under strict data processing agreements to help us operate our business. These include cloud infrastructure and hosting providers, payment processors, and analytics and monitoring tools.

5. Data Retention

We retain your account data for as long as your account is active, plus an additional 90 days following account deletion to facilitate potential recovery. Conversation logs are retained according to the terms of your specific subscription plan. Financial and billing records are retained as required by applicable tax and accounting laws.

6. Your Rights (GDPR-aligned)

Depending on your location, you may have rights regarding your personal data, including:

• The right to access the data we hold about you.
• The right to request rectification of inaccurate data.
• The right to request erasure of your data ("right to be forgotten").
• The right to data portability.
• The right to object to our processing of your data.

To exercise these rights, please contact us at hello@vitiv.ai.

7. Cookies

We use functional, analytics, and preference cookies to improve your experience on our website. You can control cookie settings through your browser preferences. Disabling some cookies may affect the functionality of our services.

8. Security

We implement robust security measures to protect your data, including encryption in transit (HTTPS/TLS 1.2+) and at rest (AES-256), role-based access controls, and regular security reviews of our infrastructure. See our Security page for full details.

9. Children's Privacy

Our services are designed for businesses and are not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children under 16.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by sending an email to the address associated with your account or by placing a prominent notice on our website.

11. Contact

If you have any questions about this privacy policy or how we handle your data, please contact us at hello@vitiv.ai.