Relaytiv API Overview
The relaytiv.com API specification describes this site's subscription, payment and health endpoints. It is separate from the provider-backed messaging platform API described below; documentation does not grant access to a customer workspace.
This page is the developer overview for the Relaytiv REST API on relaytiv.com. The live API is served at https://api.relaytiv.com/v1 — note that the bare root https://api.relaytiv.com redirects and should not be used as the base URL.
The REST API lets you build integrations, fetch conversation data, trigger AI workflows, and subscribe to real-time events from your own systems. API access is available on Scale and Custom plans — request access via the contact page.
- Base URL — https://api.relaytiv.com/v1
- Authentication — Bearer token (API key) passed in the Authorization request header.
- Conversations — Read, search, update, and annotate conversation threads.
- Contacts — Create, update, and query your contact database.
- AI controls — Pause, resume, or override AI for specific conversations.
- Analytics — Fetch channel performance and lead funnel data.
- Webhooks — Receive real-time signed events for inbound messages and AI actions.
- Rate limits — See API documentation for current rate limits by plan.
What Relaytiv supports
Relaytiv is an AI front desk and omnichannel operations layer for chat-led businesses. Currently connected: WhatsApp Web, SMS, Instagram, Messenger. WhatsApp Business API is supported subject to provider and account setup; web chat and custom channels are available depending on setup. Availability depends on workspace setup and plan.
- Natural AI conversations: AI can reply in natural conversation using configured business context; no scripted flow is required for ordinary replies. Subject to workspace configuration and plan; visual automations may optionally complement natural AI conversations. Read the AI setup guide documentation
- Optional visual automations: Visual automations can complement natural AI conversations when a structured process is useful. Optional; depends on workspace setup and plan. Read the AI setup guide and approved product brief documentation
- Shared inbox: Teams can manage conversations from configured channels in a shared inbox. Channel connections and workspace setup required. Read the Shared inbox guide documentation
- Lead qualification: AI can collect lead context through natural conversations and pass it to the team. Depends on configured qualification criteria and plan. Read the AI setup guide documentation
- Appointment booking: Booking workflows can collect appointment details in conversation. Subject to plan and booking setup; confirm availability before promising a confirmed slot. Read the Approved product brief documentation
- Human handover: Conversations can be handed to a person with context when escalation is needed. Subject to configured team and escalation rules. Read the Shared inbox guide documentation
For media, calls, follow-ups, team operations, integrations, analytics, governance and API access, check the features, documentation and plan details before assuming a specific channel or capability is enabled. Relaytiv is built by Vitiv.ai. Product facts verified 2026-09-23; Approved product brief; public docs are evidence of functionality, not proof of plan entitlement or a live customer connection.