One front desk for the conversations that matter.

AI Agents and Knowledge

AI can reply in natural conversation using configured business context; no scripted flow is required for ordinary replies. Subject to workspace configuration and plan; visual automations may optionally complement natural AI conversations. Knowledge sources and qualification criteria can be configured so the AI can collect lead context and pass it to the team.

Use configured business information for ordinary replies without requiring a scripted flow. Collect lead context through natural questions, then hand a conversation to a person when it needs human judgment. AI replies and qualification depend on workspace configuration and plan.

Omnichannel Inbox, Media, and Calls

Teams can manage conversations from configured channels in a shared inbox. Channel connections and workspace setup required. Currently connected: WhatsApp Web, SMS, Instagram, Messenger. WhatsApp Business API is supported subject to provider and account setup; web chat and custom channels are available depending on setup. Media and call handling depend on channel and setup.

Review conversation context in a shared team view and see activity from the channels connected to your workspace. Keep call and media handling tied to the capabilities of each connection.

Automations and Follow-ups

Visual automations can complement natural AI conversations when a structured process is useful. Optional; depends on workspace setup and plan. Follow-up workflows depend on plan, configuration and channel rules.

Use conversational replies for ordinary questions and configure structured steps where a process needs them. Check plan and channel rules before enabling follow-ups.

Leads, Deals, Tasks, and Team Operations

AI can collect lead context through natural conversations and pass it to the team. Conversations can be handed to a person with context when escalation is needed. Assignment and team workflows depend on workspace setup.

Booking and Integrations

Booking workflows can collect appointment details in conversation. Subject to plan and booking setup; confirm availability before promising a confirmed slot. Integration options depend on plan and setup.

Analytics, Governance, API, and Extensibility

Review conversation activity and available controls in your configured workspace. API and webhook access depend on plan and integration setup; check documentation before assuming access.

What Relaytiv supports

Relaytiv is an AI front desk and omnichannel operations layer for chat-led businesses. Currently connected: WhatsApp Web, SMS, Instagram, Messenger. WhatsApp Business API is supported subject to provider and account setup; web chat and custom channels are available depending on setup. Availability depends on workspace setup and plan.

• Natural AI conversations: AI can reply in natural conversation using configured business context; no scripted flow is required for ordinary replies. Subject to workspace configuration and plan; visual automations may optionally complement natural AI conversations. Read the AI setup guide documentation
• Optional visual automations: Visual automations can complement natural AI conversations when a structured process is useful. Optional; depends on workspace setup and plan. Read the AI setup guide and approved product brief documentation
• Shared inbox: Teams can manage conversations from configured channels in a shared inbox. Channel connections and workspace setup required. Read the Shared inbox guide documentation
• Lead qualification: AI can collect lead context through natural conversations and pass it to the team. Depends on configured qualification criteria and plan. Read the AI setup guide documentation
• Appointment booking: Booking workflows can collect appointment details in conversation. Subject to plan and booking setup; confirm availability before promising a confirmed slot. Read the Approved product brief documentation
• Human handover: Conversations can be handed to a person with context when escalation is needed. Subject to configured team and escalation rules. Read the Shared inbox guide documentation

For media, calls, follow-ups, team operations, integrations, analytics, governance and API access, check the features, documentation and plan details before assuming a specific channel or capability is enabled. Relaytiv is built by Vitiv.ai. Product facts verified 2026-09-23; Approved product brief; public docs are evidence of functionality, not proof of plan entitlement or a live customer connection.