Does Relaytiv support voice note understanding?

Yes. The AI reads voice messages and responds in text, so your team never misses context from audio messages sent over WhatsApp or other channels.

Can Relaytiv handle Instagram DMs and comments?

Yes. Relaytiv handles Instagram DMs, automates replies to Instagram comments, and moves high-intent comment conversations to DM automatically. Story replies are also captured and handled.

Does Relaytiv have a shared team inbox?

Yes. Every team member sees every conversation across all connected channels in one shared inbox. Conversations can be assigned, tagged, and escalated.

Can Relaytiv book appointments automatically?

Yes. Relaytiv's AI captures requirements and confirms appointment slots directly in the chat — the prospect never needs to leave the conversation or call a separate booking line.

Does Relaytiv integrate with other tools?

Yes. Relaytiv connects to CRMs, calendars, and third-party systems via REST API. Custom AI functions can call your own endpoints mid-conversation to trigger workflows or look up data.

What AI controls are available?

Relaytiv includes per-conversation credit limits, content guardrails, rate limits, and the ability to pause or override AI for any conversation. All AI decisions are auditable.

Everything you need to turn messages into revenue.

Relaytiv is a complete operating system for chat-led businesses — not a simple chatbot builder. Every feature below is included in every plan. Explore what each one does and what it delivers for your business.

AI Front Desk

The core of Relaytiv. The AI replies to every inbound message instantly, across every connected channel, 24/7. It understands the intent of each message, knows your products and services, and delivers on-brand responses without scripted flows. When a message comes in at 11pm on a Saturday, your AI front desk handles it as well as your best team member would on a Monday morning.

Multi-Channel Shared Inbox

Every conversation from every connected channel — WhatsApp, Instagram DM, Instagram comments, Facebook Messenger, web chat, and custom channels — appears in a single shared inbox. Your team assigns conversations to the right person, tags them, escalates them, and replies from one place. No more switching between apps, no more missed messages, no more siloed threads that fall between teams.

Lead Qualification Flows

The AI collects what your team needs to know before picking up a conversation — budget, requirements, timeline, purchase intent, or any custom qualification criteria you define. This happens in a natural, conversational exchange, not a form. By the time your team sees a lead, they have a full summary: what the customer wants, what they said, and how qualified they are.

Appointment Booking

Prospects go from first message to confirmed booking without leaving the chat. The AI captures their requirements, presents available time slots, confirms the appointment, and adds a reminder — all within the conversation. Your calendar fills itself. Your team focuses on the appointment, not the admin around it.

Human Handover

Relaytiv detects the signals that require a human: emotional distress, complex bespoke requirements, high-value prospects ready to commit, or questions outside the AI's knowledge boundary. When a handover is needed, the AI notifies the right team member immediately with full conversation context — so the human picks up mid-conversation, not from the beginning. Customers never feel the switch.

Campaigns and Broadcast Messages

Send scheduled broadcast messages to opted-in contacts across WhatsApp and other channels. Campaigns can be personalised, timed precisely, and followed up automatically. Re-engage warm leads who went quiet. Announce promotions to your existing customer base. Send seasonal or event-triggered campaigns with zero manual effort on the day.

Instagram Comment Automation

Relaytiv monitors your Instagram posts and replies to every comment with a personalised, on-brand response — then moves high-intent conversations to DM automatically. Story replies are also captured and handled. Every piece of Instagram engagement becomes an opportunity to start a qualified conversation without any manual moderation effort.

Voice Note Understanding

WhatsApp users frequently send voice messages instead of typing. Relaytiv's AI reads every voice note and responds in text — so your team has full context from audio messages and can reply coherently without listening to recordings. No context is lost, no enquiry goes misunderstood, even when customers prefer to speak rather than type.

Media and Document Understanding

Customers share images, PDFs, floor plans, menus, and documents in chat. Relaytiv's AI understands the content of these files and uses them in its replies. A customer who shares a floor plan gets an informed response. A customer who sends a screenshot of a problem gets a specific answer. Full media understanding, no manual review required.

Team Members and Permissions

Role-based access controls let you define what each team member can see and do. Assign conversations to specific agents, set permissions by team or territory, track who handled what, and maintain full accountability across your organisation. Built for teams that need structure alongside speed.

Integrations and REST API

Relaytiv connects to your CRM, calendar, appointment system, or any third-party tool via REST API. Webhook events fire in real time when conversations reach specific states. You can push qualified leads directly into your sales system, trigger workflows in external tools, and fetch conversation data for reporting — all without manual exports or copy-pasting.

Custom AI Functions

Teach your AI front desk to call your own API endpoints mid-conversation. This means the AI can look up live inventory, check appointment availability, retrieve order status, or trigger any custom workflow — and use that data to give a more accurate, personalised response to each customer. No hard-coded flows. No stale FAQs. Live data, every time.

Security and AI Control

Every plan includes per-conversation credit limits to prevent runaway AI spend, content guardrails that keep the AI on-brand and on-topic, rate limits to protect against abuse, and a full audit trail of every AI decision. AI can be paused or overridden for any conversation at any time from your dashboard. You remain in control.