Excluding Contacts from the AI Bot

Excluding Contacts from the AI Bot Sometimes you don't want the AI to reply on your behalf — a contact might be your business partner, a family member, or a VIP client who expects a personal touch. This page covers the two ways to keep the bot quiet for specific people while it keeps working normally for everyone else. When to use this Common reasons to exclude a contact from the bot: Personal contacts mixed into a WhatsApp Web account. If you connected your everyday WhatsApp number, your friends and family are now in the system too — and you almost certainly don't want the AI DMing them. Internal team members. Colleagues, partners, suppliers, your accountant — anyone you chat with as a human, not as a business. VIP contacts. High-value clients where every reply needs your personal attention. Anyone who's explicitly asked to talk to a person. Flip the bot off for them and take over manually from the chat. In every case below, incoming messages still arrive, get stored, and trigger notifications . The only thing that changes is the AI stays quiet. You can always reply yourself from Chats. Method 1: Control the bot at pair time (WhatsApp Web only) When you pair a WhatsApp Web number for the first time (Settings → Channels, or the Connect flow), the pairing dialog asks for a phone number and then shows an Import existing contacts toggle. Turning it on reveals three more toggles underneath: Toggle What it does Default Import existing contacts Pulls your existing WhatsApp contacts