Relaytiv vs Gallabox (2026): Which AI messaging platform is right for your business?
Gallabox is built for India-market SMBs on WhatsApp and Instagram. Relaytiv is an AI front desk for businesses that sell and support through chat — qualifying leads, booking appointments, and following up automatically across WhatsApp, Instagram, Messenger, and web chat, with no scripted flows to build.
This page gives you a direct, honest comparison of both platforms across pricing, channels, AI capabilities, and setup time — so you can choose the right tool for your specific situation.
Pricing Comparison
| Relaytiv | Gallabox | |
|---|---|---|
| Starting price (USD/mo) | $29 | $120/mo |
| INR price | ₹2,499/mo | ₹2,999/mo |
| AI included | Yes — every plan | Included in every plan |
| Channels | WhatsApp, Instagram, Messenger, web chat | WhatsApp, Instagram, Web chat |
| Per-seat fees | No | See vendor |
| Free trial | 7 days | See vendor |
Channel Coverage
Relaytiv covers WhatsApp Business API, WA Web (WhatsApp Web), Instagram DMs, Instagram comment replies, Facebook Messenger, and web chat — all managed from one shared team inbox. Gallabox covers: WhatsApp, Instagram, Web chat. For businesses that receive enquiries across multiple channels simultaneously, Relaytiv provides the broadest native coverage without additional add-on fees per channel.
AI Capabilities
Relaytiv includes AI on every plan at no extra cost — the AI replies to inbound messages, qualifies leads with multi-step conversational flows, books appointments, understands voice notes and images, and escalates to a human when genuinely needed. There is no AI add-on to purchase and no plan tier below which AI is unavailable. Gallabox's AI status: Included in every plan.
Setup and Deployment
Relaytiv is self-serve and no-code — businesses describe their products, services, and qualification criteria in plain language, connect their channels, and go live within hours. No developer resources required, no flow diagrams to build, and no professional services engagement before going live. The typical Relaytiv customer is live and handling AI conversations within a business day.
Choose Relaytiv if…
- You need Facebook Messenger or WhatsApp Web onboarding alongside WhatsApp API and Instagram
- A hard 3-user cap at the entry plan is a constraint for your team size
- Deal pipeline, task creation, and conversation summaries matter to your sales workflow
- You want the same INR price point but with more channel breadth and no user cap
- Teams in UAE/GCC that need AED pricing with multi-channel coverage
Choose Gallabox if…
- You are an India-based SMB that only needs WhatsApp and Instagram, with a local India-first support team
- The conversational CRM pipeline view in Gallabox is actively used by your team
- A lower entry price (₹2,999 Basic) is the deciding factor for your current stage
- You prefer a product built specifically for the India market with INR-first pricing
The Bottom Line
Both platforms serve legitimate business needs. Relaytiv is purpose-built for inbound lead qualification and AI-first service across WhatsApp and Instagram — ideal for clinics, real estate agencies, salons, education businesses, travel agencies, and B2B teams that receive high inbound enquiry volumes and need AI that qualifies and routes, not just broadcasts. Gallabox is built for India-market SMBs on WhatsApp and Instagram. Choose the platform that fits how your customers reach you and what you need the AI to do first.