Reply to patient enquiries instantly, even when your front desk is busy.
Relaytiv's AI front desk handles the first layer of every patient conversation — answering service and fee questions, collecting appointment details, and booking slots directly in WhatsApp or web chat — so your reception team can focus on the patients in front of them, not the ones in their inbox.
The Problem Relaytiv Solves for Clinics
A patient sends a WhatsApp message asking about appointment fees on a Saturday afternoon. Nobody replies until Monday morning. By then, they have booked with a competitor clinic. In healthcare, a slow reply is often the difference between a new patient and a lost one. Reception teams are expensive, limited in hours, and occupied with in-clinic patients during peak times. AI can handle the first layer of every enquiry — instantly, accurately, and at any hour.
What Relaytiv Does for Clinics
- Instant patient replies — Answer common questions about services, fees, availability, and location automatically, 24/7 — including evenings and weekends when your reception desk is closed.
- Smart appointment booking — The AI captures patient name, contact, preferred time, and treatment type, then confirms the appointment directly in chat. Your booking calendar stays full without manual data entry.
- Treatment FAQ handling — Patients get accurate, on-brand answers about procedures, preparation instructions, and pricing without waiting for a human to reply.
- Automated appointment reminders — Send WhatsApp reminders 24 hours before each appointment — reducing no-shows without a single manual call from your team.
- Post-visit follow-up — The AI sends a follow-up message after each visit to check on patient wellbeing and invite them to book a follow-up appointment when appropriate.
- Human handover for complex cases — If a patient describes symptoms requiring clinical judgement, the AI steps aside immediately and alerts the right team member with full conversation context.
- Multi-channel coverage — Handle WhatsApp, web chat, and Instagram DM from one shared inbox. No missed messages across channels.
How It Works
Your team connects your WhatsApp number and web chat widget to Relaytiv. They describe your service menu, fees, and appointment availability in plain language — no technical setup required. Within a few hours, the AI is handling all inbound enquiries. Every conversation appears in a shared inbox; your team can take over any conversation with a single click when genuinely needed.
Qualified patients — those ready to book — are routed to the relevant team member with a summary of what they need. Your team's first touch is with a prepared, ready-to-book patient, not an unanswered notification from three days ago.
Who This Works For
- GP and specialist clinics receiving high WhatsApp enquiry volumes
- Dental practices managing appointment bookings across WhatsApp and web chat
- Physiotherapy and rehabilitation centres with repeat patient follow-ups
- Aesthetic clinics handling treatment queries and consultation bookings on Instagram
- Diagnostic centres answering test availability and fee questions at volume
- Multi-location clinic groups needing a consistent first response across all locations
Frequently Asked Questions
- Does Relaytiv replace our reception team?
- No. Relaytiv handles the first layer of every conversation — routine queries, appointment booking, and reminders. Complex cases and high-value interactions are routed to your team immediately. Your reception team focuses on the patients in front of them, not on answering the same WhatsApp message for the fifteenth time today.
- Is patient data handled securely?
- Yes. All data is encrypted in transit and at rest. See our Security page and Privacy Policy for full details.
- How quickly can we go live?
- Most clinics are live within a few hours of connecting their WhatsApp number. No developer required.
- Does it work after hours and on weekends?
- Yes. The AI handles every enquiry 24/7 including evenings, weekends, and public holidays — the times your reception desk is unavailable.