Interakt vs Gallabox 2026: D2C Ecommerce vs India SMB CRM
Direct answer: Interakt is the stronger choice for D2C ecommerce brands using Shopify or WooCommerce — it has purpose-built catalogue selling, order notifications, and ecommerce automations. Gallabox is stronger for India-based service and sales SMBs that want WhatsApp + Instagram, AI credits bundled in the plan price, and a lightweight conversational CRM pipeline view.
Pricing Comparison
| Interakt | Gallabox | |
|---|---|---|
| Starting price | $55/month (Growth, USD) | ₹2,999/month (Basic, INR) |
| AI included | No — AI Agents ~$74.99/mo extra | Yes — capped per plan |
| User cap | No hard cap | 3 (Basic), 6 (Essential), 10 (Advanced) |
| WhatsApp fees | Separate (Meta actuals) | Separate (Meta actuals) |
Key Differences
Ecommerce integration: Interakt is purpose-built for Shopify and WooCommerce — catalogue sync, abandoned-cart recovery, order-status notifications, and COD confirmation flows. These integrations are core product features, not add-ons. Gallabox does not offer the same depth of ecommerce catalogue automation. For D2C ecommerce, Interakt is clearly the stronger choice.
CRM pipeline: Gallabox includes a Kanban deal pipeline built into the inbox. Deals move through stages alongside conversations, giving service sales teams a lightweight pipeline view without a separate CRM. Interakt does not have this feature.
AI bundling: Gallabox includes AI credits per plan tier (500/mo on Basic, 2,000/mo on Essential, 8,000/mo on Advanced). Interakt charges ~$74.99/month extra for AI Agents on top of any base plan. For teams where AI is a core requirement rather than optional, Gallabox's bundled model may be more cost-predictable.
Facebook Messenger: Neither Interakt nor Gallabox natively includes Facebook Messenger. Both focus on WhatsApp and Instagram as primary channels.
Which Platform is Better for Different Use Cases?
- Shopify or WooCommerce D2C brand: Interakt — purpose-built ecommerce automations make it the clear choice.
- India service business (clinic, salon, travel, real estate): Gallabox — pipeline CRM view plus AI credits included in plan price fits service sales workflows.
- High-volume inbound enquiry qualification: Neither platform is built for AI-led qualification without add-on cost. Consider Relaytiv for this use case.
Where Relaytiv Fits
Currently connected: WhatsApp Web, SMS, Instagram, Messenger. WhatsApp Business API is supported subject to provider and account setup; web chat and custom channels are available depending on setup. AI qualification depends on workspace criteria and plan. See Relaytiv vs Interakt and Relaytiv vs Gallabox.