WhatsApp AI Front Desk for UAE & GCC Businesses
Relaytiv is built for the way business works in Dubai, Abu Dhabi, and across the GCC — where WhatsApp is the primary channel for every customer enquiry, booking request, and sales conversation.
Why UAE Businesses Need an AI Front Desk
In Dubai and across the GCC, customers message businesses before they call, before they visit, and often instead of browsing a website. A WhatsApp enquiry arrives on a Friday evening, during Ramadan nights, or at 11pm from a customer in a different time zone. Without an immediate, intelligent response, that lead goes to the next business that replies.
UAE businesses also deal with multilingual customer bases — conversations that start in English and switch to Arabic mid-way, customers who prefer one language for business and another for social. A single AI that handles both naturally, without configuration, is essential for the UAE market.
What Relaytiv Does for UAE and GCC Businesses
- 24/7 AI response — Instant, intelligent replies to every WhatsApp, Instagram DM, and web chat enquiry — including UAE public holidays, Eid weekends, and Ramadan evenings.
- Arabic and English in one conversation — The AI responds naturally in Arabic and English, switching within the same conversation as the customer switches. No configuration required — language detection is automatic.
- Lead qualification before human involvement — The AI captures budget, timeline, requirements, and intent from every enquiry before a human picks up. Your team receives qualified leads, not cold contacts.
- No per-message fees — Flat monthly credit-based pricing regardless of conversation volume. No surprises at the end of the month when your campaign drives a surge in inbound messages.
- Multi-channel inbox — Manage WhatsApp, Instagram DM, Facebook Messenger, and web chat from one shared inbox. Customers who contact you across channels are handled consistently.
- Deal and task pipeline — Track qualified leads through a deal pipeline from first contact to close. Assign follow-up tasks to the right team member without the conversation getting lost.
Industries We Serve in the UAE
- Travel agencies — Qualify package enquiries, handle visa FAQs, share itineraries, and send payment links via WhatsApp. Eid and National Day enquiry surges handled automatically. See Relaytiv for travel agencies.
- Real estate — Qualify buyers by budget, area preference, and property type. Share brochures and floor plans in chat. Book viewings automatically. Available in Arabic and English. See Relaytiv for real estate.
- Clinics and healthcare — Handle patient enquiries, book appointments, and send reminders 24/7 — including evenings and weekends when reception is closed.
- Hospitality — Handle room enquiries, dining reservations, and service requests across WhatsApp and web chat in both Arabic and English.
- Salons and wellness — Book appointments from WhatsApp and Instagram without manual intervention. Fill your calendar 24/7.
Pricing for UAE Businesses
Plans start at $29/month. See pricing for seat and shared inbox availability by plan and setup. 7-day free trial included.
Frequently Asked Questions
- Does Relaytiv work with UAE WhatsApp numbers?
- Yes. Relaytiv connects to WhatsApp Business API using any WhatsApp number, including UAE (+971) numbers. You can also purchase an international WhatsApp number directly through Relaytiv if needed.
- Can the AI respond in Arabic without extra configuration?
- Yes. The AI detects the language of each incoming message and responds in kind — Arabic, English, or a mix — without any additional setup.
- Is Relaytiv compliant with UAE data regulations?
- Customer data is stored on encrypted US-based cloud infrastructure. See our Security page and Privacy Policy for full details.
What Relaytiv supports
Relaytiv is an AI front desk and omnichannel operations layer for chat-led businesses. Currently connected: WhatsApp Web, SMS, Instagram, Messenger. WhatsApp Business API is supported subject to provider and account setup; web chat and custom channels are available depending on setup. Availability depends on workspace setup and plan.
- Natural AI conversations: AI can reply in natural conversation using configured business context; no scripted flow is required for ordinary replies. Subject to workspace configuration and plan; visual automations may optionally complement natural AI conversations. Read the AI setup guide documentation
- Optional visual automations: Visual automations can complement natural AI conversations when a structured process is useful. Optional; depends on workspace setup and plan. Read the AI setup guide and approved product brief documentation
- Shared inbox: Teams can manage conversations from configured channels in a shared inbox. Channel connections and workspace setup required. Read the Shared inbox guide documentation
- Lead qualification: AI can collect lead context through natural conversations and pass it to the team. Depends on configured qualification criteria and plan. Read the AI setup guide documentation
- Appointment booking: Booking workflows can collect appointment details in conversation. Subject to plan and booking setup; confirm availability before promising a confirmed slot. Read the Approved product brief documentation
- Human handover: Conversations can be handed to a person with context when escalation is needed. Subject to configured team and escalation rules. Read the Shared inbox guide documentation
For media, calls, follow-ups, team operations, integrations, analytics, governance and API access, check the features, documentation and plan details before assuming a specific channel or capability is enabled. Relaytiv is built by Vitiv.ai. Product facts verified 2026-09-23; Approved product brief; public docs are evidence of functionality, not proof of plan entitlement or a live customer connection.